thanks a million dear all I finally deleted printers and reprogramed my lexmark printer and did shut down everything at your suggestion and it worked. the people on the list are marvelous no matter what any of us need it seems that someone manages to help. i am 74 and my husband jack is 79 he has had pd for 5 years but still is managing quite well. after his fall he told us in emergency room while being stitched up that he was giving up driving.admirable for him but oh gosh he sure crabs about my driving. he acts like i'm 16 yrs. old with a learners permit. and here i have driven for 58 years and the only ticket i ever got was for making a right turn from lane next to curb and officer said that i should have turned from driving lane in their city. i would have fought it but jack said it wasn't worth bothering about. i still get teased for that ticket after 30 years. gratefully connie