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Bob and Janine...don't mess around with people who have no authority to make the situation right...after all this trouble go straight to the top...I am currently having a recliner chair purchased from a well-know furniture company last February 1999, eleven months ago replaced free of charge because I went to the top (Corporate level) after being given the run-around by the store...I've always been curteous but firm in my request and never angry about the problem....and it works.....the people at Corporate level don't want to hear that there are problems in the company that are not being solved.....Write a short paragraph saying there was a problem as outlined in the attachment and ask for their help and attach a detailed account of your experiences with their staff (names and dates) and the laptop...Compaq computers Corporate members (President, CEO, etc.) info can be found at the following website and the address is listed below....Call to see which person is at which address and note on the letter that you sent copies to whomever so that all recipients know ....let us know how you made out....Joan Hartman http://www5.compaq.com/corporate/community/managementteam.html Headquarters: 20555 State Highway 249 Houston, TX 77070 Telephone: 713-370-0670 Austin 512-433-6000 Fax: 512-433-6029 Compaq Computer Corporation Networking Products Division 12301 Technology Blvd. Austin, TX 78727 (Formerly Thomas-Conrad Corp.) Cupertino +1 (408) 285-6000 +1 (800) 538-3107 Tandem Business Unit Headquarters 10600 Ridgeview Court, CAC-13 Cupertino, CA ----- Original Message ----- From: bob and janine To: [log in to unmask] Sent: 1/24/01 10:59:28 PM Subject: Re: Non PD/compaq ripoffs As some of you may have noticed, I've not been online much in the past 3 months. In Nov, about 10 days AFTER the one year warrantee expired on my laptop, the screen quit working and I couldn't get the computer to boot - so I called tech services, who told me 1. the contract had expired, 2. sounded bad, too bad, and 3 their hands were tied. So I asked to speak with a supervisor, who got on the line and informed me they were tired of me calling them with problems with my computer - they kept getting it in, fixing it, and when I got it back, and started using it, something else would show up in the next month. I agreed with her assessment of the computer, and told her I was pretty well fed up myself - in the first 12 months I owned the computer, it spent 5 months in their shop - and still wasn't working. She said since the year was up, it sounded like a personal problem to her. I sent the computer to Radio Shack to be repaired - Radio shack spent the next 2 months arguing with Compaq that they should fix the computer since the warrantee was so close - to no avail. Today I got a call from the tech - parts to fix the computer came to over $1000 - on a $1400 computer (what I paid for it) With labor, I could easily end up spending more this go round than when I bought it. Janine could tell how upset I was, and she talked to the tech - who gave her another number for Compaq. I don't know how many people she talked to, but none were helpful, and not too damn sympathetic either. When she asked if we could get a discount/rebate if we bought a new one, they said no. I noticed in tonight's news, that Compaq put a rebate on their laptops last Sunday - but their people didn't mention that (NOT a problem, I'm gonna buy another Compaq product right after the devil goes ice skating ) I stopped and shopped for laptops tonight on the way home - the current equivalent to my old computer is about $800. I don't know how much Compaq makes per computer sale - but if you are interested in buying a laptop, let me suggest Dell, Toshiba, HP.... sorry to vent, and I did like the computer, just wish they could keep it working for more than a month at a time. Anyway, there is no way I can replace it for now or in the foreseeable future, so to all I owe a note - sorry. bob aka tex --- Joan Hartman --- [log in to unmask] --- EarthLink: It's your Internet.