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Bob & Janine, Boy, are you patient! I'm with Joan. If you decide to write letters re your Compaq, may I submit that you consider certifying your mail. Then they can't say they never received anything. Another suggestion would be to contact your largest local TV station. The TV station might have a consumer advocate who can be a great assist. Consider, too, checking to see if your state government has a Department of Consumer Affairs. You can win this one! Best to you both. E of the headdress