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Bob/Janine: EMail your address to me if you don't mind having someone do some research on the laptop deal. Lanny Weddel [log in to unmask] ----- Original Message ----- From: bob and janine To: [log in to unmask] Sent: Thursday, January 25, 2001 12:55 AM Subject: Re: Non PD/compaq ripoffs As some of you may have noticed, I've not been online much in the past 3 months. In Nov, about 10 days AFTER the one year warrantee expired on my laptop, the screen quit working and I couldn't get the computer to boot - so I called tech services, who told me 1. the contract had expired, 2. sounded bad, too bad, and 3 their hands were tied. So I asked to speak with a supervisor, who got on the line and informed me they were tired of me calling them with problems with my computer - they kept getting it in, fixing it, and when I got it back, and started using it, something else would show up in the next month. I agreed with her assessment of the computer, and told her I was pretty well fed up myself - in the first 12 months I owned the computer, it spent 5 months in their shop - and still wasn't working. She said since the year was up, it sounded like a personal problem to her. I sent the computer to Radio Shack to be repaired - Radio shack spent the next 2 months arguing with Compaq that they should fix the computer since the warrantee was so close - to no avail. Today I got a call from the tech - parts to fix the computer came to over $1000 - on a $1400 computer (what I paid for it) With labor, I could easily end up spending more this go round than when I bought it. Janine could tell how upset I was, and she talked to the tech - who gave her another number for Compaq. I don't know how many people she talked to, but none were helpful, and not too damn sympathetic either. When she asked if we could get a discount/rebate if we bought a new one, they said no. I noticed in tonight's news, that Compaq put a rebate on their laptops last Sunday - but their people didn't mention that (NOT a problem, I'm gonna buy another Compaq product right after the devil goes ice skating ) I stopped and shopped for laptops tonight on the way home - the current equivalent to my old computer is about $800. I don't know how much Compaq makes per computer sale - but if you are interested in buying a laptop, let me suggest Dell, Toshiba, HP.... sorry to vent, and I did like the computer, just wish they could keep it working for more than a month at a time. Anyway, there is no way I can replace it for now or in the foreseeable future, so to all I owe a note - sorry. bob aka tex