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I know someone who works for Accordant - their role is to provide advice and support to members via e-mail and phone. Each member is assigned to a nurse/case manager, so there is an ongoing, caring relationship. There are also MD/medical directors available. The thought is that it will help to promote proper care, keeping patients going and minimizing the need for costlier intervention. This service is a newly emerging area of healthcare and is growing quickly. Mark Klapper ---------------------------------------------------------------------- To sign-off Parkinsn send a message to: mailto:[log in to unmask] In the body of the message put: signoff parkinsn