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Hi Jamie

Here's the reference

Schryer, C.F.  Walking a Fine Line: Writing 'Negative News' Letters in an
Insurance Company.  Journal of  Business and Technical Communication. 14, 4,
(2000) 445-497.

----- Original Message -----
From: "Jamie MacKinnon" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, August 22, 2002 10:41 AM
Subject: Re: Looking for recent research - - what Effective Writers Do


> Thanks Cathy.  Do you happen to have the volume number?
>
> Cheers,
>
> Jamie
>
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                -=-=-=-=-=-=-=-=-=-
  To leave the list, send a SIGNOFF CASLL command to
  [log in to unmask] or, if you experience difficulties,
         write to Russ Hunt at [log in to unmask]

For the list archives and information about the organization,
    its newsletter, and the annual conference, go to
              http://www.stu.ca/inkshed/
                 -=-=-=-=-=-=-=-=-=-