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Does anyone know what has happened about the 23andme PD initiative? My 
wife Pam's application to join their research project was accepted and 
the saliva sample kit duly arrived. Pam registered the kit on-line 
without any problems. When I attempted to arrange a local agent of FedEx 
to collect the sample for return shipment I was advised that a 
“Declaration of Biological Shipments” was required otherwise the package 
would not be accepted for shipment, since the contents were considered a 
“bio-hazard”. FedEx emailed a blank Declaration form to us. Although the 
Declaration seems reasonably simple to complete, we thought advice from 
23andme was advisable to complete the details to ensure that the sample 
would transit through customs in both Australia and USA. So on April 1st 
Pam emailed [log in to unmask] <mailto:[log in to unmask]> for advice. 
Advice was not forthcoming by April 10th when she sent a reminder email, 
mentioning that their web site states “Our customer service team will 
respond, usually within one business day”. Pam is still waiting for a 
reply. Since the Michael J Fox Foundation is involved with this 23andme 
project I decided to send by post (MJFF seems not to have a publicly 
available email address for correspondence) hard copies of Pam's emails 
to 23andme and a copy of the Declaration form on April 15th. Perhaps 
today, May 1st is too early to expect a reply from MJFF, although I did 
include my email address. And what with the 'flu scare I imagine no one 
in their right mind will wish to ship saliva samples around the world. I 
investigated claiming a refund from 23andme but their policy states that 
a $50 processing fee is deducted from the price paid, which under this 
special MJFF offer was only $25, excluding shipping costs, so we are out 
of pocket about AUD$138. Pam was diagnosed in 1991. Such is life.

Erwin

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