Russ and others -- Your friend is right to look to the Internet for help in her new job writing online documentation. Technical writers seem to be a very generous lot in sharing tips with each other (and maybe they're lonely working away in their cells and need human contact). The Technical Writers' List is heavily trafficked by people asking and answering questions, often about writing for the screen rather than for paper. It's [log in to unmask] (subscribe through [log in to unmask]). One of their members has a good list of books on writing for the computer industry--I asked for it last year and discovered that the compiler, Gregory Keith, was working about a kilometer from where I live. His generosity was further proved when he came and talked to my writing class.... There are also lots of Web sites. One place to start is Kitty Locker's Introduction to the Web, a page that Kitty created for her business-writing class at Ohio State University. It provides links to readings and discussion groups on professional writing, and also to lots of professional organizations (such as IEEE, the electronic engineers, who have great conventions and publications). The URL is http://www.cohums.ohio-state.edu/english/facstf/kol/kolhome.htm. Another good starting point is the page Resources for Science and Technical Writers: http://www.interlog.com/~ohi/www//tech.html This is one part of another excellent set of links. I was amazed to see a U. of T. e-mail address for its owner; turns out that Debbie Ohi is a graduate in computer science who is now a full-time fiction writer. Her pages are well designed and impeccably maintained. The focus again is the network of professional writers who want to keep in touch and share ideas. These will do to keep your technical-writing friend occupied for weeks, if she really starts browsing and following up links. Also guaranteed to addict interested students and susceptible instructors! Margaret Procter Coordinator, Writing Support University of Toronto [log in to unmask]