For those of you who might be interested, here is some more specific information about Netcom someone gave to me. Netcom Online Communications 1-800-501-8649 or 408-554-8649 (San Jose, CA) *Software is sent directly to home for free; can be purchased at local store where software is sold; if ordered over the phone, the $25 dollar activation fee is waived. The monthly charge is 19.95--prorated to the end of the month. Monthly fee covers 40 hrs. peak time usage (9a-12mn M-F; all other times of use is free. *Ask for credit card # when ordering and installing software. *We priced this software at a local store at $40.