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> >> >>>So you think your're computer-illiterate? Check out the following excerpts >>>from a Wall Street Journal article by Jim Carlton -- >>> >>>1. Compaq is considering changing the command "Press Any Key " to "Press >>>Return Key" because of the flood of calls asking where the "Any" key is. >>> >>>2. AST technical support had a caller complainig that her mouse was hard to >>>control with the dust cover on. The cover turned out to be the plastic bag >>>the mouse was packaged in. >>> >>>3. Another Compaq technician received a call from a man complaining that the >>>system wouldn't read word processing files from his old diskettes. After >>>trouble-shooting for magnets and heat failed to diagnose the problem, it was >>>found that the customer labeled the diskettes then rolled them into the >>>typewriter to type the labels. >>> >>>4. Another AST customer was asked to send a copy of her defective diskettes. >>>A few days later a letter arrived from the customer along with Xeroxed >>>copies of the floppies. >>> >>>5. A Dell technician advised his customer to put his troubled floppy back in >>>the drive and close the door. The customer asked the tech to hold on, and >>>was heard putting the phone down, getting up and crossing the room to close >>>the door to his room. >>> >>>6. Another Dell customer called to say he couldn't get his computer to fax >>>anything. After 40 minutes of trouble-shooting, the technician discovered >>>the man was trying to fax a piece of paper by holding it in front of the >>>monitor screen and hitting the "send" key. >>> >>>7. Another Dell customer needed help setting up a new program, so a Dell >>>tech suggested he go to the local Egghead. "Yeah, I got me a couple of >>>friends, "The customer replied." When told Egghead was a software store, the >>>man said, "Oh, I thought you meant for me to find a couple of geeks." >>> >>>8. Yet another Dell customer called to complain that his keyboard no longer >>>worked. He had cleaned it by filling up his tub with soap and water and >>>soaking the keyboard for a day, then removing all the keys and washing them >>>individually. >>> >>>9. A Dell technician received a call from a customer who was enraged because >>>his computer had told him he was "bad and an invalid." The tech explained >>>that the computer's "bad command" and "invalid" responses shouldn't be taken >>>personally. >>> >>>10. An exasperated caller to Dell Computer Tech Support couldn't get her new >>>Dell Computer to turn on. After ensuring the computer was plugged in, the >>>technician asked her what happened when she pushed the power button. Her >>>response, "I pushed and pushed on this foot pedal and nothing happens." The >>>"foot pedal" turned out to be the computer's mouse. >>> >>>11. Another customer called Compaq tech support to say her brand-new >>>computer wouldn't work. She said she unpacked the unit, plugged it in, and >>>sat there for 20 minutes waiting for something to happen. When asked what >>>happened when she pressed the power switch, she asked "What power switch?" >>> >>>12. True story from a Novell NetWire SysOp: >>> >>>Caller: "Hello, is the Tech Support?" >>>Tech: "Yes, it is. How may I help you?" >>>Caller: "The cup holder on my PC is broken and I am within my warranty >>>period. How do I go about getting that fixed?" >>> >>>Tech: "I'm sorry, but did you say a cup holder?" >>>Caller: "Yes, it's attached to the front of my computer." >>>Tech: "Please excuse me if I seem a bit stumped, It's beacuse I am. Did you >>>receive this as part of a promotional, at a trade show? How did you get >>>this cup holder?" >>> >>>Caller: "It came with my computer, I don't know anything about a >>>promotional. It just has '4X' on it." >>> >>>At this point the Tech Rep had to mute the caller, because he couldn't stand >>>it. The caller had been using the load drawer of the CD-ROM drive as a cup >>>holder, and snapped it off the drive!! >>> >>> > >