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Jeanne, I understand your frustration, but this does not solve your problem. I suggest the following : - In case you have filters on your E-mail system (e.g Outlook or Eudora pro), you become able to automatically get rid of messages coming from 10 to 15 persons you no longer want to hear from. If you don't, you still have a delete key ! - Instead of shouting, ask questions ! Do not underevaluate the huge expertise and support 100 % are willing to share with you. - I feel a vast majority of the list members, who often lurk, need the chat to avoid getting bored or depressed. Take care Bernard JOLY [log in to unmask]