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I agree with Carole, and also leap to defend our profession! I think the operative word is "case managers",and the "modus operandi" is "follow the rules".Sorry the experience of applying for SSI was so unpleasant-- that just shouldn't happen, but sometimes it does, apparently. Camilla Flintermann, CG for Peter, 78/7, Oxford,Ohio [log in to unmask] * * * * * * * * * * * * * * "Ask me about the CARE list for PD caregivers!" * * * * * * * * * * * * * *