Ivan, I fear that you will not appreciate my opinion - but I wonder if you should not limit your outrage to the behavior of the DOCTOR only. Rather than direct all of your rage onto NPF. I work in a doctor's office and am aware that things often disrupt their schedule - creating inconviences for patients. In most of the cases of scheduling conflicts - I feel the MD should be held responsible. I don't understand why NPF should be responsible for what this one M.D. did. There are probably 60 MD's around the country who have some relationship with the NPF (as Dr. Sanchez-Ramos does). Does that mean that each time the individual doctor fails his patient - as you were obviously failed, the organization is to be held responsible? What has been Dr. Sanchez-Ramos' response to your experience? I know what Larry Hoffheimer's response was (on behalf of the NPF) - but how about holding the right person accountable?? Just my opinion....Carole >