>From: "B.Bruce Anderson" <[log in to unmask]>
>Subject: Re: Hotels not honoring reservation for handicapped
>room Sender: Parkinson's Information Exchange
>
> Just to try to
>answer the seemingly puzzling lack of response, that
>experience was SO bad I suspect management sent your letter
>to their Legal Department. If they did that you now have
>legal tactics taking place. I suspect their tactics are to
>instruct management not to respond so as to wait for you to
>make the next move. I think they think you may sue them. I
>think they came to that conclusion by the description you
>painted of what they did to you.
Maybe you should. It sounds like what they did
was inexcusable.
> I can't imagine a
>well-managed hotel corporation like Hyatt (I think it's
>owned, and run, by long-time owners, the Pritzger (sp?)
>family in Chicago) just not responding, unless someone just
>lost it - or, unless they are treating the matter as a
>potential lawsuit. And lawyers have no manners during
>business hours.
It used to be that a dissatisfied customer would tell a
dozen or so associates. With the Internet, you can
tell hundreds. A very costly screwup for the Hyatt,
don't you think?
My experience in 1993- I went to an engineering conference
at a hotel on Long Island. The hotel scheduled a noisy
wedding reception next to our meeting, then they moved
us to another area, which caused considerable inconvenience.
End result: everybody got a $40 refund from the hotel, and
the manager responsible was fired.
>You're trapped in a room with a tiger, a
>rattlesnake and a lawyer. You have a gun with two bullets.
>What should you do? Shoot the lawyer . Twice.
Yes, it's hard to kill cockroaches :-)
-Bill
