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In a message dated 97-10-15 16:26:00 EDT, Barbara Mallut wrote: << Another thing you might mention to Hyatt, Charlie, EVEN if you don't ACTUALLY do this, is that you're Internet/Web-savvy and will make a POINT of posting a message on the Internet/Web specially concerning this one incidence with the Hyatt organization. >> I do not believe this will do much in terms of affecting the business, but it is worth a try as the awareness of this problem has been posted. I am very incensed at this kind of insensitivity by the staff, probably too greedy that they sold you out for a better price. I would certainly contact my congressman who thrives on serving his/her people, and inquire about apology, amends, corrections, and possibly a law suit, even if it be small claims court, maybe even with former Mayor Koch as the judge. Give them hell Charlie!!!... Michel Margosis