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> > > >>Hi folks-enjoy or delete- >> >> >> >>Actual dialog between a former Wordperfect Customer Support employee >>and an anonymous user: >> >> >>Techie: "Ridge Hall computer assistant; may I help you?" >> >>User:"Yes, well, I'm having trouble with WordPerfect." >> >>Techie:"What sort of trouble?" >> >>User:"Well, I was just typing along, and all of a sudden the words went >>away." >> >>Techie:"Went away?" >> >>User:"They disappeared." >> >>Techie:"Hmm. So what does your screen look like now?" >> >>User:"Nothing." >> >>Techie:"Nothing?" >> >>User:"It's blank; it won't accept anything when I type." >> >>Techie:"Are you still in WordPerfect, or did you get out?" >> >>User:"How do I tell?" >> >>Techie:"Can you see the C:\ prompt on the screen?" >> >>User:"What's a sea-prompt?" >> >>Techie:"Never mind. Can you move the cursor around on the screen?" >> >>User:"There isn't any cursor: I told you, it won't accept anything I >>type." >> >>Techie:"Does your monitor have a power indicator?" >> >>User:"What's a monitor?" >> >>Techie:"It's the thing with the screen on it that looks like a TV. >>Does it have a little light that tells you when it's on?" >> >>User:"I don't know." >> >>Techie:"Well, then look on the back of the monitor and find where the >>power cord goes into it. Can you see that?" >> >>User:"Yes, I think so." >> >>Techie:"Great! Follow the cord to the plug, and tell me if it's plugged >>into the wall." >> >>User:"Yes, it is." >> >>Techie:"If you were behind the monitor, did you notice that >>there were two cables plugged into the back of it, not just one?" >> >>User:"No." >> >>Techie:"Well.., there are. I need you to look back there again and find >>the >>other cable." >> >>User:"Okay, here it is." >> >>Techie:"Follow it for me, and tell me if it's plugged securely into the >>back of your computer." >> >>User:"I can't reach." >> >>Techie:"Uh-huh. Well, can you see if it is?" >> >>User:"No." >> >>Techie:"Even if you maybe put your knee on something and lean way over?" >> >>User:"Oh, it's not because I don't have the right angle - it's because >>it's dark." >> >>Techie:"Dark?" >> >>User:"Yes-the office light is off, and the only light I have is coming >>in from the window." >> >>Techie:"Well, turn on the office light then." >> >>User:"I can't." >> >>Techie:"No? Why not?" >> >>User:"Because there's a power outage." >> >>Techie:"A power... A power outage? Ah-Hah! Okay, we've got it licked >>now. >>Do you still have the boxes and manuals and packing stuff your >>computer came in?" >> >>User:"Well, yes, I keep them in the closet." >> >>Techie:"Good! Go get them, and unplug your system and pack it up just >>like it was when you got it. Then take it back to the store you >>bought it from." >> >>User:"Really? Is it that bad?" >> >>Techie:"Yes, I'm afraid it is." >> >>User:"Well, all right then, I suppose. What do I tell them?" >> >>Techie:"Tell them you're too stupid to own a computer." >> >> *************** >> > > ______________________________________________________ Get Your Private, Free Email at http://www.hotmail.com