>Ziemba said these problems have not hurt AOL's credibility. I agree. You can't hurt what is not there!! They don't have any!!!! >"While we take these problems very seriously and work to prevent them as soon as >possible, it's still a relatively small amount of time." Relaitive to what; the age of the universe? Yea, and the Titanic took on a small amount of water and the Hindenberg had a relatively small fire. AOL has the attitude that it's not their problem, it is your problem. Their customer service makes the IRS customer service look good!! Peace, John