Barb, Glad I could help...Be sure that your in-service team has a registered nurse on it. We send a RN and a person knowledgable about PD to field questions about how the patient feels. The nurse presents the program. We also help the local junior college nursing class when they need someone to talk about PD. The students respond positively to hearing the patients constructive criticism of hospital care they have received and are open to suggestions as is the nursing school staff. There is an excellent video tape that can be used also. I will have to look it up as I have forgotten its name. Will try to remember to get back to you with it.. Bev