Until today the totally unreadable messages from Bill Bell have been merely irritating. But they were easily deleted and not a problem. But today I was unable to download more than half of my messages before having my program shut down. After three attempts I solved the problem by setting a filter to delete all messages from Bill Bell automatically. After that all of the messages promptly downloaded without any more difficulty. I have never had a problem like this before, so I assume there may be something unorthodox about those messages. Martha