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Janet Paterson <[log in to unmask]> wrote: >-------------------------- >Whiners >-------------------------- I went to a sales conference one time, where the guest speaker likened people to either radiators or drains! His technique for dealing with the drains (the whiners) was to listen sagely to the FIRST SENTENCE ONLY of the complaint. He would then hold up a peremptory hand, look the whiner straight in the eye, and say firmly and clearly "OUTSTANDING! OutSTANDing!" and turn and be on his way! -- Jeremy Browne - [log in to unmask] Hampshire, UK