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Dear Ivan, I'm glad to hear that you respect the work being done at NPF, and if that is try then you will understand why it is so important that all our money go to research and education. We can not possibly hold ourselves responsible for reimbursing everyone that either waits or misses a doctors appointment. Doctors schedules are hectic I do not recall ever admitting that what happened to you was any of NPF's fault. If I stated it was a secretarial mistake, then I certainly meant the UM secretary that made the appointment for Dr. Ramos. There is not a single NPF employee on the 2nd floor of this building, and there hasn't been for over 10 years. All the doctors, assitants, etc. on the 2nd floor are UM people. NPF trains the UM neurologists to be movement disorder specialists and lends them space in our building where they have access to the latest information on Parkinson's disease. As I have stated before, I work for NPF because I have believe in the organization and it's mission. My grandfather has Parkinson's disease, and I have watched him decline over the past three years. It's heart wrenching for me and the only thing that gives me hope is coming to work each day making a difference. Ivan, I'm sorry that more than three years after the incident you are still dwelling on it. It seems every few months you feel the need to bring it up again. May I suggest for your sake, you use your energy in a more productive manner. Melinda