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Helen, I start every day in a good mood, glad to be alive, etc. I agree that attitude is very important, and I never take out my displeasure on people who are not the CAUSE of the problem, as they are usually employees following rules of their employers. But staying in a good mood when a whole system is deficient, is not easy! If 10 percent of the airports are run properly, why can't the other 90% learn from their success? Travel should be fun, or at least not unpleasureable. I hope you continue to have good experiences with flying and airports. AS for the HMO's I was softening my opinion, and now one of the "big ones" is cancelling 40,000 private policies in Florida, as they are not profitable enough. We have a relative who is VERY ill and can't see an HMO doctor until mid-July, and can't afford to go outside the system.... I think these are two black eyes for the HMO supporters. Ken B