Hi Jamie
Here's the reference
Schryer, C.F. Walking a Fine Line: Writing 'Negative News' Letters in an
Insurance Company. Journal of Business and Technical Communication. 14, 4,
(2000) 445-497.
----- Original Message -----
From: "Jamie MacKinnon" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, August 22, 2002 10:41 AM
Subject: Re: Looking for recent research - - what Effective Writers Do
> Thanks Cathy. Do you happen to have the volume number?
>
> Cheers,
>
> Jamie
>
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To leave the list, send a SIGNOFF CASLL command to
[log in to unmask] or, if you experience difficulties,
write to Russ Hunt at [log in to unmask]
For the list archives and information about the organization,
its newsletter, and the annual conference, go to
http://www.stu.ca/inkshed/
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