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>>>So you think your're computer-illiterate?  Check out the following excerpts
>>>from a Wall Street Journal article by Jim Carlton --
>>>
>>>1. Compaq is considering changing the command "Press Any Key " to "Press
>>>Return Key" because of the flood of calls asking where the "Any" key is.
>>>
>>>2. AST technical support had a caller complainig that her mouse was hard to
>>>control with the dust cover on.  The cover turned out to be the plastic bag
>>>the mouse was packaged in.
>>>
>>>3. Another Compaq technician received a call from a man complaining that the
>>>system wouldn't read word processing files from his old diskettes.  After
>>>trouble-shooting for magnets and heat failed to diagnose the problem, it was
>>>found that the customer labeled the diskettes then rolled them into the
>>>typewriter to type the labels.
>>>
>>>4. Another AST customer was asked to send a copy of her defective diskettes.
>>>A few days later a letter arrived from the customer along with Xeroxed
>>>copies of the floppies.
>>>
>>>5. A Dell technician advised his customer to put his troubled floppy back in
>>>the drive and close the door.  The customer asked the tech to hold on, and
>>>was heard putting the phone down, getting up and crossing the room to close
>>>the door to his room.
>>>
>>>6. Another Dell customer called to say he couldn't get his computer to fax
>>>anything.  After 40 minutes of trouble-shooting, the technician discovered
>>>the man was trying to fax a piece of paper by holding it in front of the
>>>monitor screen and hitting the "send" key.
>>>
>>>7. Another Dell customer needed help setting up a new program, so a Dell
>>>tech suggested he go to the local Egghead.  "Yeah, I got me a couple of
>>>friends, "The customer replied." When told Egghead was a software store, the
>>>man said, "Oh, I thought you meant for me to find a couple of geeks."
>>>
>>>8. Yet another Dell customer called to complain that his keyboard no longer
>>>worked.  He had cleaned it by filling up his tub with soap and water and
>>>soaking the keyboard for a day, then removing all the keys and washing them
>>>individually.
>>>
>>>9. A Dell technician received a call from a customer who was enraged because
>>>his computer had told him he was "bad and an invalid."  The tech explained
>>>that the computer's "bad command" and "invalid" responses shouldn't be taken
>>>personally.
>>>
>>>10. An exasperated caller to Dell Computer Tech Support couldn't get her new
>>>Dell Computer to turn on.  After ensuring the computer was plugged in, the
>>>technician asked her what happened when she pushed the power button.  Her
>>>response, "I pushed and pushed on this foot pedal and nothing happens." The
>>>"foot pedal" turned out to be the computer's mouse.
>>>
>>>11. Another customer called Compaq tech support to say her brand-new
>>>computer wouldn't work.  She said she unpacked the unit, plugged it in, and
>>>sat there for 20 minutes waiting for something to happen.  When asked what
>>>happened when she pressed the power switch, she asked "What power switch?"
>>>
>>>12. True story from a Novell NetWire SysOp:
>>>
>>>Caller: "Hello, is the Tech Support?"
>>>Tech: "Yes, it is.  How may I help you?"
>>>Caller: "The cup holder on my PC is broken and I am within my warranty
>>>period.  How do I go about getting that  fixed?"
>>>
>>>Tech: "I'm sorry, but did you say a cup holder?"
>>>Caller: "Yes, it's attached to the front of my computer."
>>>Tech: "Please excuse me if I seem a bit stumped, It's beacuse I am.  Did you
>>>receive this as part of a promotional, at a trade show?  How did you get
>>>this cup holder?"
>>>
>>>Caller: "It came with my computer, I don't know anything about a
>>>promotional.            It just has '4X' on it."
>>>
>>>At this point the Tech Rep had to mute the caller, because he couldn't stand
>>>it. The caller had been using the load drawer of the CD-ROM drive as a cup
>>>holder, and snapped it off the drive!!
>>>
>>>
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